Frequently Asked Questions

If you need a remote opener for the entry gate, contact our approved vendor:

TexDoor

11202 Bomar Lane
San Antonio, TX 78233

Ph. 210 657-2978

https://www.texdoor.com/

If you are a resident and want to be listed in the entry gate directory, email ahc.gates@associahillcountry.com. In your request email, provide the following information:

• Name
• Address
• Phone number you want listed in the directory

Guests use the A and Z buttons on the keypad to scroll through the list of resident names. 

When the display shows the resident's name, guests press the CALL button to connect to the resident's phone. 

Alternatively, guests can enter the resident's assigned 3-digit directory code on the keypad, then press CALL to connect to the resident's phone.

When you receive a call from the gate, you have 60 seconds to speak with and verify the guest. 

To open the gate remotely and admit the guest, PRESS AND HOLD 9 or PRESS 9 TWICE.

Residents are provided with two codes:

• Personal code—This code is unique to you. It operates the gates 24 hours a day, seven days a week.
• Vendor code—This code is for you to provide to vendors at your discretion. It operates the gates from 7AM to 7PM daily. 

As a safety and security best practice, we recommend you provide the vendor code only to those who require access without a direct response. Most visitors should use the gate directory to contact you for entry.

Contact Associa if you need your entry code reset:

ahc.gates@associahillcountry.com

Ph. 210.471.2425

If you encounter a problem with the entry gate:

• Send a message to the Enclave Canyon Lake group on Signal
• Contact one of the Board officers directly

If you encounter a problem at the pool:

• Send a message to the Enclave Canyon Lake group on Signal
• Contact one of the Board officers directly

Two providers serve our community:

Best Waste

830.379.8000

Trash pickup: Weekly — Friday

Recycling pickup: Bi-weekly — Friday 

Hill Country Waste Solutions

830.885.5512

Trash pickup: Weekly — Thursday

Recycling pickup: Bi-weekly — Wednesday